Return & Refund Policy

Website: stationery.lk
Business Name: Best Paper Pvt Ltd
Effective Date: 23 October 2026

stationery.lk, we are committed to providing quality paper products and stationery items to our customers. We aim to ensure that every order is processed accurately and delivered in good condition.

This Return & Refund Policy explains the conditions under which customers may request returns, exchanges, refunds, or order cancellations when purchasing products through our website.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order, subject to the conditions below.

To qualify for a return:

• The product must be unused, undamaged, and in its original condition.
• The product must be returned with its original packaging, labels, and accessories, where applicable.
• Proof of purchase, such as an order confirmation or receipt, must be provided.
• The return request must be submitted within the applicable return period.

Paper products, notebooks, pens, files, office supplies, and other stationery items must be returned in a condition suitable for resale.

Products that have been used, written on, marked, damaged by the customer, or altered after delivery may not qualify for a return, except where required by applicable law.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect product, please contact us within 48 hours of receiving your order.

When contacting us, please provide:

• Your order number.
• A description of the issue.
• Clear photographs of the product and its packaging, where applicable.

After reviewing your request, we will advise you of the appropriate resolution, which may include a replacement, exchange, or refund.

If the issue resulted from an error on our part or damage during delivery, we will arrange an appropriate solution and cover reasonable return shipping costs where applicable.

3. Non-Returnable Products

The following items may not be eligible for return unless they are defective, damaged, incorrectly supplied, or otherwise covered by applicable law:

• Paper products that have been opened, used, written on, cut, or altered.
• Notebooks, exercise books, files, and stationery items that have been used or marked.
• Products damaged after delivery due to improper handling or use by the customer.
• Products specifically prepared or customized according to customer requirements, where applicable.

This policy does not limit any consumer rights that cannot legally be excluded.

4. Refund Policy

Refunds may be considered and approved in the following circumstances:

• A product is confirmed to be defective or damaged.
• An incorrect product has been delivered and a refund is an appropriate resolution.
• An order is cancelled successfully before dispatch.
• A product cannot be supplied due to stock unavailability after payment has been received.
• A refund is otherwise required under applicable law or agreed upon by stationery.lk

Once a return or refund request has been approved, we will initiate the refund process.

Refunds for online card payments will be processed through the applicable payment provider, including PayHere where relevant, to the original payment method whenever possible.

Refund processing time: We aim to initiate approved refunds within 5–10 business days. The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, or payment provider.

If an order cannot be fulfilled because an item is unavailable, we will inform the customer and arrange an appropriate refund for the unavailable item or order, as applicable.

5. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

To request a cancellation, please contact our customer support team as soon as possible and provide your order number.

• If the order has not been dispatched and cancellation is approved, a refund will be arranged for any payment already received.
• Once an order has been dispatched, cancellation may no longer be possible. The customer may instead request a return in accordance with this policy.
• Orders that have already been delivered are subject to the return eligibility conditions stated above.

We cannot guarantee cancellation of an order once processing or dispatch has begun.

6. Return Shipping Costs

Return shipping costs will be handled as follows:

• Damaged, defective, or incorrect products: stationery.lk will cover reasonable return shipping costs where the issue is our responsibility.
• Change of mind or other customer-requested returns: The customer will generally be responsible for return shipping costs, subject to applicable law.
• Approved refunds: Original delivery charges and other applicable costs will be handled in accordance with the circumstances of the return and applicable law.

Customers should contact us for return instructions before sending any product back.

7. Exchanges and Replacements

Exchanges or replacements may be offered for eligible products, subject to stock availability.

If the requested replacement is unavailable, we will discuss an alternative resolution with the customer, which may include a refund where appropriate.

Please do not send products back without contacting us and receiving return instructions.

8. Products Unavailable After Purchase

Although we make reasonable efforts to maintain accurate product listings and stock information, an item may occasionally become unavailable after an order has been placed.

If we cannot fulfil a paid order, we will notify the customer and arrange a refund for the affected item or order, as applicable.

9. How to Request a Return or Refund

To submit a return, exchange, cancellation, or refund request, please contact us using the details below.

Please include your full name, order number, contact number, and a clear explanation of your request. Photographs should also be included when reporting damaged, defective, or incorrect products.

10. Contact Information

Website: https://stationery.lk
Business Name: Best Paper Pvt Ltd.
Email: [email protected]
Telephone: +94773470710
Business Address:
No.21, Pepiliyana Road, Nugegoda, Sri Lanka

11. Policy Updates

sstationery.lk reserves the right to update this Return & Refund Policy when necessary. Any updated policy will be published on this page with the applicable effective date.

The policy applicable to an order will be interpreted in accordance with applicable law. Nothing in this policy excludes or restricts any consumer rights that cannot legally be excluded or restricted.